Privacy Policy

We collect the following categories of information:

We use the information we collect to:

• Provide, maintain, and improve the GEX Horizon platform and its features.
• Authenticate your identity and manage your account securely.
• Process subscription payments and issue receipts.
• Send transactional emails (e.g. account confirmations, password resets, billing alerts).
• Send optional product update and feature announcement emails (you may opt out at any time).
• Diagnose technical issues, monitor platform performance, and prevent abuse.
• Conduct aggregated, anonymised analytics to understand how the platform is used.
• Comply with legal obligations and enforce our Terms of Service.

We process your data on the legal bases of contractual necessity (to deliver the Service), legitimate interests (platform security and improvement), and consent (for optional marketing communications).

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share limited information with trusted service providers solely to operate the Service:

• Payment processing — our payment provider handles card transactions under their own PCI-compliant privacy programme. We receive only confirmation of payment status.
• Cloud infrastructure — our hosting and database providers store data on secure, encrypted servers.
• Email delivery — a transactional email provider sends account and notification emails on our behalf.
• Analytics — aggregated, anonymised usage metrics may be processed by a privacy-respecting analytics tool.

All third-party providers are contractually obligated to protect your data and may not use it for any purpose beyond providing services to us.

We may disclose information if required by law, court order, or to protect the rights, property, or safety of GEX Horizon, our users, or the public.

GEX Horizon uses cookies and similar technologies to operate the platform and understand how it is used. The types of cookies we deploy include:

• Essential cookies — required for authentication, session management, and core platform functionality. These cannot be disabled without breaking the Service.
• Preference cookies — store your settings such as selected instruments, chart preferences, and display options.
• Analytics cookies — collect anonymised data about page views and feature usage to help us improve the platform.

You may disable non-essential cookies through your browser settings. Doing so may affect certain platform features. We do not use third-party advertising or tracking pixels.

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the address below. We will process deletion requests within 30 days, subject to any legal retention obligations.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. While no system is completely immune to breaches, we take the protection of your data seriously and will notify you promptly in the event of a material security incident affecting your information.

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you, to restrict or object to certain processing, or to receive a portable copy of your data. To exercise any of these rights, please contact us at the address below.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will notify registered users by email or via a prominent notice on the platform. Your continued use of GEX Horizon after changes are posted constitutes acceptance of the revised policy.